Customer Service Representative – Utility Billing

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Assist customers with inquiries related to their natural gas bills and account balances.

• Process customer payments and provide assistance as needed.

• Investigate and resolve issues pertaining to customer accounts.

• Clearly explain billing details, charges, and available payment options.

• Update and maintain precise customer account information.

• Address customer questions and concerns in a professional and efficient manner.

• Adhere to established protocols and privacy standards.

• Accurately document customer interactions.

• Escalate issues when further assistance or authorization is necessary.

• Deliver exceptional customer service in every interaction.

⛳️ Requirements

• At least 1 year of prior experience in customer service, call center, or office settings is preferred.

• Excellent verbal and written communication abilities.

• Comfortable working with billing and account information.

• Strong attention to detail.

• Ability to navigate various computer systems effectively.

• Maintain a professional and empathetic approach to addressing customer concerns.

• Demonstrate reliable attendance and punctuality.

• Capability to work both independently and collaboratively within a team.

• Comfortable managing potentially challenging customer interactions.

• Willingness to cross-train on other accounts.

• Must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

🏝️ Benefits

• Shift differential: additional $1/hr for night and weekend shifts.

• Paid training, usually lasting 1 week.

• Eligibility for benefits begins on the first of the month following 60 days of employment.

• Full-time position offering 40 hours per week.