This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Assist customers with inquiries related to their natural gas bills and account balances.

• Process customer payments and provide assistance as needed.

• Investigate and resolve issues related to customer accounts.

• Clearly explain billing information, charges, and available payment options.

• Update and ensure the accuracy of customer account information.

• Address customer questions and concerns in a professional and efficient manner.

• Adhere to established procedures and privacy regulations.

• Accurately document customer interactions.

• Escalate issues when additional support or authorization is necessary.

• Deliver exceptional customer service in every interaction.

⛳️ Requirements

• Preferred: 1 year of experience in customer service, call centers, or office settings.

• Excellent verbal and written communication skills.

• Comfortable dealing with billing and account details.

• Strong attention to detail is essential.

• Ability to navigate various computer systems effectively.

• A professional and empathetic approach to addressing customer concerns.

• Consistent attendance and punctuality are required.

• Capable of working independently as well as collaboratively within a team.

• Must be at ease managing potentially challenging customer interactions.

• Willingness to cross-train on different accounts is necessary.

• Candidates must reside in one of the following states: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.

• Availability for shifts between 10:00 AM and 10:00 PM EST, Monday to Friday, including every other weekend.