This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Assist customers with inquiries related to their natural gas bills and account balances.

• Process and support customer payments effectively.

• Investigate and resolve issues related to customer accounts.

• Clearly explain billing details, charges, and available payment options.

• Update and maintain accurate records of customer account information.

• Address customer inquiries and concerns in a professional and efficient manner.

• Adhere to established procedures and privacy regulations.

• Accurately document customer interactions.

• Escalate issues when further assistance or authorization is needed.

• Deliver outstanding customer service in every interaction.

⛳️ Requirements

• Minimum of 1 year of previous experience in customer service, call center, or office settings preferred.

• Excellent verbal and written communication skills.

• Comfortable managing billing and account information.

• Strong attention to detail is essential.

• Proficient in navigating multiple computer systems.

• Maintain a professional and empathetic demeanor when addressing customer concerns.

• Demonstrate reliable attendance and punctuality.

• Ability to work independently as well as collaboratively within a team.

• Comfortable dealing with potentially challenging customer interactions.

• Must be willing to cross-train on other accounts.

• Applicants must reside in one of the following states: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.