This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Support customers with inquiries related to their natural gas bills and account balances.

• Process and assist with customer payments effectively.

• Investigate and resolve issues related to customer accounts.

• Clearly explain billing details, charges, and available payment options.

• Update and ensure the accuracy of customer account information.

• Address customer questions and concerns in a professional and efficient manner.

• Adhere to established procedures and privacy regulations.

• Accurately document customer interactions.

• Escalate issues when further assistance or authorization is needed.

• Deliver exceptional customer service with each interaction.

⛳️ Requirements

• Preferred 1 year of prior experience in customer service, call center, or office environments.

• Excellent verbal and written communication abilities.

• Comfortable working with billing and account-related information.

• Strong attention to detail is essential.

• Ability to operate multiple computer systems effectively.

• Maintain a professional and empathetic attitude towards customer concerns.

• Reliable attendance and punctuality are crucial.

• Capability to work both independently and collaboratively within a team.

• Must be adept at handling potentially challenging customer interactions.

• Willingness to cross-train on other accounts is required.

• Must reside in one of the eligible states: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.

• Availability to work between 8:00am and 8:00pm MST, Monday through Friday, and every other weekend.

• Full-time commitment for 40 hours per week.