This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Provide assistance to customers with inquiries related to natural gas bills and account balances.

• Facilitate and manage customer payments.

• Investigate and resolve issues related to customer accounts.

• Clarify billing details, charges, and payment alternatives.

• Ensure accurate updates and maintenance of customer account information.

• Address customer inquiries and concerns in a professional and efficient manner.

• Adhere to established protocols and privacy regulations.

• Accurately document customer interactions.

• Elevate issues when further assistance or authorization is necessary.

• Deliver outstanding customer service in every interaction.

• Availability to work Monday through Friday and every other weekend, during hours between 8:00 a.m. and 8:00 p.m. MST.

• Participate in paid training sessions from 7:00 a.m. to 4:00 p.m. MST, Monday through Friday.

⛳️ Requirements

• A minimum of 1 year of prior experience in customer service, call center, or office settings is preferred.

• Excellent verbal and written communication abilities.

• Comfortable working with billing and account data.

• Strong attention to detail.

• Proficient in navigating multiple computer systems.

• Professional and empathetic demeanor when addressing customer issues.

• Dependable attendance and punctuality.

• Ability to work independently as well as collaboratively within a team.

• Comfortable managing potentially challenging customer interactions.

• Willingness to cross-train on additional accounts.

• Must reside in one of the following states: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.