This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Assist customers with inquiries related to their natural gas bills and account balances.

• Process and facilitate customer payments.

• Investigate and resolve issues related to customer accounts.

• Clearly explain billing details, charges, and available payment options.

• Update and accurately maintain customer account information.

• Professionally and efficiently address customer questions and concerns.

• Adhere to established procedures and privacy regulations.

• Accurately document customer interactions.

• Elevate issues when further assistance or authorization is needed.

• Deliver exceptional customer service in every interaction.

⛳️ Requirements

• Minimum of 1 year of experience in customer service, call center, or office settings preferred.

• Excellent verbal and written communication abilities.

• Comfortable working with billing and account-related information.

• Strong attention to detail.

• Ability to navigate through multiple computer systems.

• Professional and empathetic demeanor when addressing customer concerns.

• Dependable attendance and punctuality.

• Capability to work both independently and collaboratively within a team.

• Comfortable managing potentially challenging customer interactions.

• Must be open to cross-training on additional accounts.

• Candidates must reside in one of the following states: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.