This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Support customers by addressing inquiries related to their natural gas bills and account balances.

• Process payments and assist customers with their transactions.

• Investigate and resolve issues related to customer accounts.

• Clearly articulate billing information, charges, and payment alternatives.

• Update and ensure the accuracy of customer account details.

• Professionally and efficiently manage customer questions and concerns.

• Adhere to established procedures and maintain privacy standards.

• Accurately document interactions with customers.

• Escalate issues when additional support or authorization is necessary.

• Deliver outstanding customer service in every interaction.

⛳️ Requirements

• A minimum of 1 year of experience in customer service, call center, or office settings is preferred.

• Excellent verbal and written communication abilities.

• Comfortable handling billing and account information.

• Strong attention to detail is essential.

• Ability to navigate various computer systems efficiently.

• Maintain a professional and empathetic demeanor when addressing customer concerns.

• Dependable attendance and punctuality are required.

• Capability to work both independently and collaboratively within a team.

• Comfortable managing potentially challenging customer interactions.

• Must be willing to cross-train on different accounts.

• Residence in one of the following states is required: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.

• Availability to work from 9:00 am to 9:00 pm CST, Monday through Friday, and every other weekend.