Customer Service Representative – Utility Billing

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Assist customers with inquiries related to their natural gas bills and account balances.

• Process and support customer payments.

• Investigate and resolve issues related to customer accounts.

• Clearly explain billing details, charges, and payment alternatives.

• Update and ensure the accuracy of customer account information.

• Professionally and efficiently address customer questions and concerns.

• Adhere to established procedures and privacy regulations.

• Accurately document customer interactions.

• Escalate issues requiring additional assistance or authorization.

• Deliver exceptional customer service during every interaction.

⛳️ Requirements

• Preferably 1 year of prior experience in customer service, call center, or office settings.

• Excellent verbal and written communication skills.

• Comfortable working with billing and account-related information.

• Strong attention to detail.

• Ability to navigate multiple computer systems effectively.

• Professional and empathetic demeanor when addressing customer concerns.

• Reliable attendance and punctuality are essential.

• Capable of working independently as well as collaboratively in a team environment.

• Comfortable managing potentially challenging customer interactions.

• Willingness to cross-train on other accounts.

• Must reside in AL, GA, ID, IA, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

🏝️ Benefits

• Shift differential: an additional $1/hr for night and weekend shifts.

• Paid training, usually lasting 1 week.

• Full-time position with 40 hours per week.

• Eligibility for benefits starting on the first of the month after 60 days.