Customer Service Representative – Utility Billing

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Support customers with inquiries related to their natural gas bills and account balances.

• Facilitate and assist with customer payment transactions.

• Investigate and resolve issues associated with customer accounts.

• Clearly communicate billing information, charges, and available payment options.

• Update and maintain precise customer account records.

• Address customer inquiries and concerns with professionalism and efficiency.

• Adhere to established procedures and privacy regulations.

• Accurately document customer interactions.

• Escalate issues when further assistance or authorization is necessary.

• Deliver outstanding customer service in every interaction.

⛳️ Requirements

• Prior experience in customer service, call centers, or office environments is preferred.

• Excellent verbal and written communication skills.

• Comfortable working with billing and account data.

• Strong attention to detail.

• Ability to navigate various computer systems.

• Professional and empathetic approach to addressing customer concerns.

• Dependable attendance and punctuality.

• Capability to work independently as well as collaboratively within a team.

• Comfortable dealing with potentially challenging customer interactions.

• Must be willing to cross-train on additional accounts.

• Must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

• Ability to work from 9:00 am to 9:00 pm CST, Monday through Friday, and every other weekend.

🏝️ Benefits

• Shift differential: additional $1/hr for night and weekend shifts.

• Comprehensive paid training, usually lasting 1 week.

• Full-time position, consisting of 40 hours per week.

• Benefits eligibility starts on the first of the month following 60 days of employment.