Customer Service Representative – Utility Billing

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Assist customers with inquiries related to their natural gas bills and account balances.

• Process and facilitate customer payments.

• Investigate and resolve issues related to customer accounts.

• Clearly explain billing information, charges, and payment options.

• Update and ensure the accuracy of customer account information.

• Address customer questions and concerns in a professional and efficient manner.

• Adhere to established procedures and privacy regulations.

• Accurately document customer interactions.

• Escalate issues when additional assistance or authorization is necessary.

• Deliver exceptional customer service in every interaction.

⛳️ Requirements

• Preferred: 1 year of prior experience in customer service, call centers, or office environments.

• Excellent verbal and written communication skills.

• Comfortable working with billing and account information.

• Strong attention to detail.

• Ability to navigate multiple computer systems.

• Professional and empathetic attitude towards customer concerns.

• Reliable attendance and punctuality.

• Capability to work independently as well as collaboratively within a team.

• Comfortable managing potentially challenging customer interactions.

• Must be willing to cross-train on other accounts.

• Residency required in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

• Availability to work between 10:00 AM and 10:00 PM EST, Monday to Friday, and every other weekend.

🏝️ Benefits

• Shift differential: an additional $1/hour for nights and weekends.

• Paid training, typically lasting one week.

• Full-time position with 40 hours per week.

• Eligible for benefits on the 1st of the month following 60 days of employment.

• Remote work arrangement available.