Customer Service Representative – Telephone Support

This is a fully remote position, open to applicants in Germany.

📋 Description

• Serve as the first point of contact for customers by providing telephone support

• Manage designated first-level processes and fully resolve customer inquiries

• Collaborate with colleagues to ensure consistent telephone availability

• Respond to inquiries regarding REWAG products and the services provided by the company group

• Proactively advise customers on energy products, assess their needs, and identify appropriate solutions

• Input and maintain master and contract information within the SAP S/4HANA ERP system

• Enhance customer loyalty through dedicated, service-focused advice

• Assist in new customer acquisition by merging customer service with sales efforts

⛳️ Requirements

• Completed vocational training

• Ideally, previous experience in customer service, preferably within the energy sector or a similar field

• Strong service mindset paired with a sales-oriented approach

• Professional, calm, respectful, and solution-focused demeanor in challenging situations

• Enjoy persuading customers about suitable products

• Initial experience in B2C sales is advantageous

• Proficient in MS Office

• Experience with SAP is beneficial but not mandatory

• Willingness to work regularly in the afternoons until 6:00 p.m.

🏝️ Benefits

• Flexible working arrangements starting from a minimum of 25 hours per week

• Extensive opportunities for remote work

• Secure position with long-term career prospects

• Competitive compensation including 13 monthly salaries as per the TV-V collective agreement

• Employer-sponsored pension plan amounting to 7.75% of gross earnings

• Monthly childcare allowance of up to €300

• Additional financial perks and non-cash benefits

• Ongoing professional development opportunities

• Short decision-making processes

• Strong sense of community within the workplace