Customer Service Representative – Seasonal

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Address customer inquiries through a maximum of two communication channels, including phone, email, or chat.

• Offer comprehensive information regarding products and services.

• Resolve intricate customer issues promptly and effectively.

• Follow up with customers to verify that their issues have been resolved.

• Accurately record customer interactions in the company's CRM system.

• Manage escalated cases and ensure their efficient resolution.

• Professionally and calmly handle high-pressure situations.

• Comply with company policies and procedures.

• Achieve or surpass performance targets for relevant KPIs.

• Engage in training programs and ongoing learning initiatives.

• Work collaboratively with other departments to address customer concerns.

• Maintain a positive, empathetic, and professional demeanor towards customers and colleagues.

• Perform additional duties as required.

⛳️ Requirements

• At least 2 years of prior customer service experience, ideally in a call center setting.

• Excellent communication skills, both spoken and written.

• Familiarity and experience with CRM systems.

• Competent in using computers and various software applications.

• Strong problem-solving abilities.

• Keen attention to detail.

• Experience assisting customers through phone calls, chat, and email (advantageous but not mandatory).

• Knowledge of CRM systems and practices (advantageous but not mandatory).

• Availability to work from 9am to 6pm EST, Monday through Friday.

• Must reside in the Philippines.

🏝️ Benefits

• Remote work setup.

• Seasonal contract lasting 2 months.

• Bring Your Own Device (BYOD) equipment provision.

• Access to training programs and ongoing learning opportunities.

• Equal Employment Opportunity workplace.