Customer Service Representative – Nights

This is a fully remote position, open to applicants in Florida.

📋 Description

• Represent well-known brands during the night shift.

• Handle both inbound and outbound customer calls.

• Deliver customer service, technical support, and engage in sales interactions.

• Troubleshoot and resolve customer issues, with a focus on achieving first-call resolution.

• Research and gather information using internal systems.

• Collaborate with other teams as necessary.

• Accurately document and process customer claims and interactions.

• Adhere to scripts, policies, procedures, and training materials.

• Manage sensitive information with confidentiality.

• Escalate complex issues to the relevant team or manager.

• Participate in ongoing training to remain updated on products and processes.

• Identify chances to upsell products and services.

• Meet attendance, reliability, and night-shift scheduling expectations.

⛳️ Requirements

• Must be 18 years of age or older.

• High school diploma or equivalent qualification.

• Exceptional verbal and written communication skills.

• Typing speed of at least 20 words per minute.

• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).

• Familiarity with Windows operating systems.

• Strong problem-solving abilities, conflict resolution skills, and troubleshooting expertise.

• Reliable, punctual, motivated, and possessing a strong work ethic.

• Capability to multitask, stay organized, and manage oneself effectively.

• Customer-first attitude; empathetic, patient, and responsive.

• Comfortable working in a fast-paced and dynamic environment.

• Completion of a full application, screening questions, and a brief pre-employment test is required.

• Must have authorization to work in the country where the position is located.

• Willingness to undergo a Level II background and/or security investigation with fingerprinting.

• Must be open to drug screening.

🏝️ Benefits

• Bonus and incentive opportunities.

• Paid time off and holidays.

• Daily, weekly, and monthly contests featuring cash bonuses and prizes.

• Comprehensive medical, dental, and vision coverage for full-time employees after 60 days.

• MEC medical plans available for all employees after 30 days.

• Retirement savings programs, where applicable.

• Short-term disability insurance.

• Life insurance options.

• Accident and critical illness insurance.

• Opportunities for career growth and internal promotions.

• Paid training provided.

• Team-oriented work atmosphere.

• Casual dress code.