Customer Service Representative – Medical Self Pay

This is a fully remote position, open to applicants in United States.

📋 Description

• Negotiate payment with patients/guarantors to resolve healthcare accounts.

• Efficiently and promptly complete daily account-related tasks to expedite the patient-to-payment process.

• Utilize an auto-dialer to make inbound and outbound calls for negotiating payment plans.

• Review account history within Savista’s database, client portals, and payment portals.

• Achieve and maintain a 96% quality score through exemplary customer service and precise documentation.

• Follow up on approvals from third parties, billing inquiries, and overdue account collections.

• Respond to patient or client calls and emails in a timely and professional manner.

• Provide backup support to other departments as needed.

• Uphold Savista’s Compliance Program and manage patient information in accordance with HIPAA regulations.

⛳️ Requirements

• High school diploma or GED is required.

• Minimum of one year of experience in healthcare customer service or possession of a healthcare certification or degree.

• At least six months of experience in a role involving a high volume of inbound or outbound calls, or successful completion of a relevant training course.

• Proficiency in accessing multiple databases simultaneously or managing several open screens to collect customer information.

• Experience with live, accurate documentation of customer interactions.

• Proven ability to meet performance goals and objectives.

• Capability to navigate Internet Explorer and Microsoft Office effectively.

• Demonstrated experience in effectively communicating with customers and simplifying complex information.

• Background in customer support, including management of issue resolution.

• Must successfully pass a pre-employment background check and drug screening.

• Availability to work a shift between 9:30 AM ET and 6:00 PM ET is required.

🏝️ Benefits

• Comprehensive health insurance plans.

• Retirement savings options with employer matching.

• Opportunities for professional development and continuing education.

• Flexible scheduling and paid time off.