Customer Service Representative, Mandarin Bilingual

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Address customer inquiries, calls, messages, and CRM records in both English and Mandarin.

• Prepare and review estimates, product specifications, pricing, and details related to glass/orders.

• Issue invoices and gather deposits from customers.

• Follow up with clients to ensure satisfaction.

• Coordinate necessary approvals.

• Assist with scheduling tasks.

⛳️ Requirements

• A minimum of 3 years of demonstrated experience as a Customer Service Representative in either B2C or B2B environments.

• Strong communication skills in both English and Mandarin, written and verbal (minimum B2 level).

• Exceptional skills in phone, email, and instant messaging communication.

• Solid organizational abilities and effective time management skills.

• Proficient with technology and familiar with modern tools such as desktop sharing, cloud services, CRM, and VoIP.

• Experience using word-processing software and spreadsheets (e.g., MS Office).

• Proficient in using online calendars and scheduling tools (e.g., Google Calendar).

• Proactive, confident, and detail-oriented.

• USB Headset with Noise Cancellation feature is required.

• A working webcam is necessary.

• Computer should have at least a 1.8 GHz processor and a minimum of 4GB RAM.

• Main Internet Service Speed: at least 25 Mbps cable connection required.

• Backup Internet Service Speed: at least 10 Mbps.

• Must be available for US work hours, committing to 40 hours per week.

🏝️ Benefits

• Performance incentives.

• Job security and stability.

• Paid training programs.

• An inclusive company culture.

• Opportunities for upskilling.

• 100% remote work arrangement.

• An exceptionally supportive team environment.

• Opportunities for career advancement.

• A fun and engaging work atmosphere.

• Holiday and overtime pay.