Customer Care Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Respond to support tickets and manage client issues effectively.

• Provide training to clients during onboarding and throughout their subscription, including both scheduled and spontaneous sessions.

• Revise and update Help Center knowledge-base articles with helpful tips, instructions, and the latest developments.

• Adhere to processes and collaborate with the Product & Tech Team.

• Engage in side projects aimed at enhancing the Customer Care organization, tools, and processes.

• Contribute to new initiatives for touchpoints and monitor Customer Satisfaction.

• Support the Customer Care Team Lead with daily tasks and Care-related projects.

⛳️ Requirements

• Proficient in English and either German or Spanish, both written and spoken.

• Initial experience in Customer Care or Customer Support within a B2B SaaS setting.

• Exceptional soft skills: empathy, organization, self-motivation, independence, enthusiasm, and open-mindedness.

• Proactive mindset.

• Strong focus on written and verbal communication.

• Comfortable handling a high volume of customer inquiries, prioritizing tasks efficiently, and maintaining organization.

• Interest in digital marketing, social media, and/or influencer marketing.

• Familiarity with Intercom is a plus.

• Knowledge of a third language is advantageous.

• Must reside in Europe.

🏝️ Benefits

• Fully remote work with European hubs and access to over 400 coworking spaces globally.

• Monthly and quarterly in-person team-building events.

• Compensation linked to the market, rather than based on location.

• Stability and resources of a profitable group while enjoying the agility of a scale-up.

• Ongoing training opportunities.

• Support for career development.