Customer Service Representative, Mandarin

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Manage incoming customer queries through email, chat, and phone in a professional and prompt manner.

• Deliver precise information, solutions, and support to customers.

• Address customer issues effectively while upholding a high standard of empathy and professionalism.

• Record customer interactions and update records in the database.

• Refer complex problems to the appropriate teams when needed.

• Collaborate closely with team members and supervisors to meet performance targets and service level agreements.

• Maintain a positive, customer-first attitude at all times.

⛳️ Requirements

• Proficiency in both Mandarin (spoken and written) and English.

• Prior experience in customer service or call center settings is advantageous, though recent graduates are encouraged to apply.

• Excellent communication and problem-solving abilities.

• Capability to manage multiple tasks and perform under pressure.

• Willingness to work on rotating shifts, including weekends and public holidays.

• Residing in Johor or open to relocation.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Paid training and opportunities for career advancement.

• A supportive and inclusive work environment.

• Opportunities for growth within the company.