Customer Service Representative – Insurance

This is a fully remote position, open to applicants in Texas.

📋 Description

• Respond to incoming calls and assist members with inquiries regarding AAA memberships.

• Provide tailored, proactive solutions and suggest valuable products and services.

• Interact with members utilizing excellent communication skills and a friendly, solution-oriented approach.

• Quickly and critically analyze issues to resolve them in a flexible environment without a script.

• Operate multiple systems and tools while actively listening and managing multiple tasks.

• Maintain a positive, can-do attitude in a dynamic and fast-paced setting.

• Engage in continuous coaching and development to consistently improve performance.

• Complete a fully virtual training program lasting approximately four months.

• Work full-time, 40 hours per week, including scheduled Saturday shifts and one weekday off each week.

⛳️ Requirements

• Previous experience in customer service.

• Preferred recent experience in a call center environment.

• Fluency in Spanish is advantageous.

• Exceptional written, verbal, and listening communication skills.

• Capability to multitask and navigate computer systems in real-time.

• Flexible, positive attitude with a willingness to adapt to change.

• High school diploma or GED required.

• Must be able to pass a background check and drug screening.

• Candidate must reside within the State of Texas.

• A dedicated, quiet workspace free from interruptions is necessary.

• Direct connection to ISP via Ethernet is required; no DSL, satellite, or hotspots permitted.

• Modem/router should be located in the same room as the computer equipment.

• Minimum internet speed of 50–100 Mbps download and 10 Mbps upload is required.

• Ability to maintain productivity and confidentiality while working remotely.

• Regular attendance at virtual team meetings and training sessions is essential.

• Availability during standard business hours, with flexibility for potential shift changes.

🏝️ Benefits

• Bilingual fluency differential of an additional $1.00/hour for English/Spanish proficiency.

• Comprehensive benefits package offered.

• Opportunities for growth and advancement within the company.

• Company-provided computer for work-related tasks.

• Partial reimbursement for internet expenses.

• Health coverage options for medical, dental, and vision care.

• 401(k) savings plan with company matching contributions.

• Pension plan available.

• Tuition assistance for further education.

• Floating holidays offered.

• Paid time off for community volunteer programs.

• Paid parental leave provided.

• Wellness programs to support employee health.

• Employee discounts on memberships, insurance, travel, entertainment, services, and more.