Customer Service Representative, Insurance

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Respond to incoming calls and assist members with inquiries regarding insurance policies and AAA memberships.

• Provide personalized, proactive solutions and suggest valuable products and services.

• Interact with members using effective communication and a friendly, solution-oriented approach.

• Quickly and critically assess situations to resolve issues in a non-scripted setting.

• Utilize multiple systems and tools while actively listening and managing multiple tasks.

• Maintain a positive and proactive attitude in a dynamic and fast-paced environment.

• Engage in continuous coaching and development to improve performance.

• Complete a fully virtual training program lasting approximately four months.

• Work full-time after training, with shifts scheduled Monday to Friday and every Saturday, including one weekday off each week.

⛳️ Requirements

• Previous experience in customer service; recent call center experience is preferred.

• Fluency in Spanish is advantageous.

• Outstanding written, verbal, and listening communication abilities.

• Capacity to multitask and navigate computer systems in real-time.

• Flexible, proactive mindset and readiness to adapt to change.

• High school diploma or GED is required.

• Must be able to pass a background check and drug screening.

• Residency within the State of Ohio is required.

• A dedicated and quiet workspace free from interruptions.

• Ability to connect directly to the ISP via Ethernet; DSL, satellite, or hot spots are not acceptable.

• Modem/router should be located in the same room as computer equipment.

• Minimum internet speed of 50–100 Mbps for downloads and 10 Mbps for uploads is necessary.

• Proven ability to maintain productivity and confidentiality in a remote work environment.

• Regular participation in virtual team meetings and training sessions is expected.

• Availability during standard business hours with flexibility for potential shift changes.

🏝️ Benefits

• Bilingual fluency differential: an additional $1.00/hour for English/Spanish fluency.

• Comprehensive benefits package offered.

• Opportunities for growth and advancement.

• Company-provided computer for work purposes.

• Partial reimbursement for internet expenses.

• Health coverage that includes medical, dental, and vision plans.

• 401(k) savings plans with a company match.

• Pension plan available.

• Tuition assistance offered for further education.

• Floating holidays and PTO for community volunteer activities.

• Paid parental leave benefits.

• Wellness programs to support employee health.

• Employee discounts on memberships, insurance, travel, entertainment, services, and more.