Customer Service Representative – Inbound Calls

This is a fully remote position, open to applicants in Wyoming.

📋 Description

• Manage incoming communications for prominent brands

• Provide assistance to customers regarding inquiries, service requests, account issues, and product support

• Utilize guided systems and resources to ensure exceptional customer service

• Uphold professionalism, accuracy, and alignment with brand standards

• Fulfill client-specific assessments and certification requirements prior to the commencement of services

⛳️ Requirements

• High school diploma or GED equivalent

• Must be a minimum of 18 years old

• Authorized to work in the United States

• U.S. resident, excluding CA, CO, CT, MA, MD, NY, OR, WA, WI

• Ability to adhere to detailed processes and achieve performance goals

• Excellent communication and active listening abilities

• Proficient in navigating computer applications and web-based tools

• Capable of working independently while being accountable to schedules

• Previous experience in a call center or customer service setting is preferred

• Bilingual (Spanish/English) is a plus, but not mandatory

• Familiarity with phone-based or computer-based support environments

• Completion of a multi-step onboarding process, which includes client-specific assessments, a basic background check, and a certification course prior to service initiation

🏝️ Benefits

• Flexible scheduling options available after certification

• Compensated training following successful client certification

• W2 employment structure offering payroll, protections, and stability

• Paid time off

• Optional supplemental insurance (Aflac)

• Household telehealth access through MDLive

• Opportunities for performance-based incentives

• Career advancement pathways leading to support, QA, and leadership roles

• Confidential handling of applicant information in accordance with EEO guidelines