Customer Service Representative – Inbound Calls

This is a fully remote position, open to applicants in Greece.

📋 Description

• Manage incoming interactions for prominent brands

• Provide assistance to customers regarding inquiries, service requests, account requirements, and product support

• Utilize guided systems and resources to ensure top-notch customer service

• Uphold professionalism, precision, and brand consistency

• Complete specific assessments and certifications for clients prior to beginning service

⛳️ Requirements

• High school diploma or GED is required

• Candidate must be at least 18 years old

• Must be authorized to work in the United States

• Reside in the U.S. (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)

• Ability to adhere to detailed processes and fulfill performance standards

• Excellent communication and active listening abilities

• Proficient in navigating computer applications and online tools

• Capable of working independently and adhering to schedules

• Previous experience in a call center or customer service is preferred

• Bilingual skills (Spanish/English) are preferred but not mandatory

• Familiarity with phone-based or computer-based support settings

• Completion of a multi-step onboarding process, including specific client assessments, a basic background check, and a certification course before commencing service

🏝️ Benefits

• Flexible scheduling options available after certification

• Paid training upon successful client certification

• W2 employment structure offering payroll, protections, and stability

• Paid time off

• Optional supplemental insurance (Aflac)

• Access to household telehealth services through MDLive

• Opportunities for performance-based incentives

• Career growth pathways into support, QA, and leadership positions

• Confidential handling of applicant information in accordance with EEO guidelines