Customer Service Representative II – Seasonal

This is a fully remote position, open to applicants in Texas.

📋 Description

• Address customer inquiries through up to two communication channels, including phone, email, or chat.

• Deliver comprehensive information concerning products, services, policies, and procedures.

• Resolve moderately complex customer issues and service requests promptly and professionally.

• Follow up with customers as needed to ensure effective resolution of issues.

• Accurately log customer interactions, resolutions, and account updates in company systems and CRM platforms.

• Handle escalated customer concerns and coordinate solutions with relevant internal teams when required.

• Maintain professionalism and composure while managing challenging customer interactions and high-volume workloads.

• Investigate customer issues and determine suitable solutions using available resources and knowledge bases.

• Collaborate with cross-functional teams to address customer inquiries and enhance service delivery.

• Comply with company policies and procedures.

• Achieve or surpass performance targets for relevant KPIs.

• Continuously enhance knowledge of products, services, and processes by engaging in training programs and ongoing learning modules.

• Work alongside other departments as necessary.

• Uphold a positive, empathetic, and professional demeanor toward customers and colleagues at all times.

⛳️ Requirements

• At least two (2) years of customer service experience, ideally in a call center, contact center, or customer support setting.

• Excellent verbal and written communication skills.

• Experience in managing escalated or complex customer inquiries and service challenges.

• Proficiency in using computers, business applications, and customer support platforms.

• Familiarity with CRM systems and customer interaction tools.

• Strong problem-solving and critical-thinking skills.

• Capability to juggle multiple priorities in a fast-paced environment.

• High attention to detail and accuracy in documentation.

• Customer-focused attitude with a professional and empathetic approach to service delivery.

• Ability to work both independently and collaboratively within a team environment.

• Flexibility and eagerness to learn new products, systems, and processes.

• Proven ability to meet performance, quality, and productivity standards.

• Previous support experience, chat experience, strong grammar/communication skills, basic computer/technical proficiency, troubleshooting skills, ability to work under pressure, empathy, and de-escalation skills.

🏝️ Benefits

• Company-provided equipment.

• Project completion bonus: $1,500.

• Remote/Work-At-Home setup.