Customer Service Representative – Email & Chat Support

This is a fully remote position, open to applicants in California, +18 more states.

📋 Description

• Address customer inquiries through email and chat platforms.

• Investigate and resolve issues related to online shopping transactions.

• Update customer accounts while ensuring accurate documentation.

• Research problems and determine suitable resolutions.

• Communicate solutions clearly and professionally.

• Escalate issues when necessary.

• Follow up to guarantee customer satisfaction.

• Identify trends and suggest improvements to processes.

• Collaborate with internal teams to address customer concerns.

• Primarily work through email communications (90%) and live chat support (10%).

• Complete remote training during the initial two weeks of employment from 8:30 AM to 5:00 PM CST.

⛳️ Requirements

• High School Diploma or GED is required.

• 1-3 years of experience in customer service.

• Experience managing customer interactions via email and/or chat.

• Strong skills in internet navigation.

• Familiarity with online shopping and internet-based retailers.

• Basic knowledge of keyboard shortcuts (Ctrl+C, Ctrl+V, etc.).

• Minimum typing speed of 50 words per minute (WPM).

• Excellent written communication abilities.

• Strong attention to detail and accuracy in documentation.

• Reliable attendance and capability to work independently in a remote setting.

• Availability to work at least one weekend day each week.

• Required to work on designated holidays, including Thanksgiving, Black Friday, Christmas Eve, and Christmas.

• A dedicated, distraction-free workspace is necessary.

• Access to reliable high-speed internet.

• Ability to provide a current internet speed test.

• Must be able to submit a photo of their home workspace during the hiring process.

• Residency in an approved state: California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Massachusetts, Michigan, Minnesota, North Carolina, New Hampshire, New Jersey, New York, Oregon, South Dakota, Texas, Utah, Wisconsin, or Wyoming is required.

• Attendance during training sessions is mandatory.

🏝️ Benefits

• Remote paid training.

• Medical, dental, and vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan with options for pre-tax and Roth post-tax contributions.

• Life Insurance (Voluntary Life & AD&D for employees and dependents).

• Short and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off/Leave (PTO, Vacation, or Sick Leave).

• Supportive, team-oriented culture.

• Opportunities for long-term employment based on performance and business needs.

• A growing department with potential for advancement.