Customer Service Representative, DTC E-commerce

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Address customer inquiries primarily through email in a prompt and professional manner

• Resolve customer issues, complaints, and order-related inquiries

• Offer accurate details regarding products, orders, and policies

• Organize and manage customer support tickets using Zendesk or similar software

• Assist with tracking orders, processing returns, and handling refunds via Shopify

• Collaborate with team members using Slack and other communication tools

• Uphold a positive and supportive brand voice in all customer interactions

⛳️ Requirements

• Experience with Amazon Seller Central and e-commerce customer support

• Exceptional written communication skills (mandatory)

• Proven experience in responding to customer emails (mandatory)

• Practical experience with Amazon Seller Central and Zendesk or similar email support platforms (mandatory)

• Familiarity with Shopify (mandatory)

• Background in e-commerce customer support (mandatory)

• Knowledge of Slack or comparable communication platforms

• Highly organized, responsive, and detail-oriented

• Ability to work independently and manage time efficiently

• Must be available consistently, 7 days a week

🏝️ Benefits

• Competitive salary

• Timely and dependable payments

• Opportunity to engage with a rapidly growing global e-commerce brand

• Long-term career advancement opportunities