Customer Service Representative, Bilingual Spanish - Insurance

This is a fully remote position, open to applicants in Texas.

📋 Description

• Respond to incoming calls and provide assistance to members regarding AAA memberships.

• Offer personalized, proactive solutions while suggesting valuable products and services.

• Interact with members using effective communication skills and a friendly, problem-solving approach.

• Quickly and critically analyze issues to resolve them in an unscripted environment.

• Navigate various systems and tools while simultaneously listening and multitasking.

• Maintain a positive, can-do attitude in a dynamic and fast-paced setting.

• Engage in ongoing coaching and development to consistently improve performance.

• Complete a fully virtual training program lasting approximately four months.

• Commit to a full-time, 40-hour work schedule within designated weekday and Saturday shifts, with one weekday off each week.

⛳️ Requirements

• Previous customer service experience is required, with recent call center experience preferred.

• Bilingual proficiency in English and Spanish is mandatory.

• Exceptional communication skills, including written, verbal, and listening abilities.

• Capability to multitask and navigate computer systems in real-time.

• A flexible, “can-do” attitude and readiness to adapt to changes.

• High school diploma or GED is required.

• Must be able to pass a background check and drug screening.

• Candidates must reside within the State of Texas.

• A dedicated and quiet workspace free from interruptions is necessary.

• Ability to connect directly to ISP via Ethernet; DSL, satellite, or hotspots are not acceptable.

• Minimum internet speed of 50–100 Mbps for download and 10 Mbps for upload is required.

• Proven ability to maintain productivity and confidentiality in a remote work environment.

• Regular attendance in virtual team meetings and training sessions is expected.

• Must be available during standard business hours with flexibility for potential shift changes.

🏝️ Benefits

• Comprehensive benefits package.

• Opportunities for growth and advancement.

• Company-provided computer.

• Partial reimbursement for internet expenses.

• Health coverage including medical, dental, and vision.

• 401(K) savings plans with company matching.

• Pension plan.

• Tuition assistance.

• Floating holidays and PTO for community volunteer activities.

• Paid parental leave.

• Wellness programs.

• Employee discounts on membership, insurance, travel, entertainment, services, and more!