Customer Service Representative, Bilingual

This is a fully remote position, open to applicants in Florida, +8 more locations.

📋 Description

• Greet new customers and review their loan details

• Confirm account information to ensure customer requirements are fulfilled

• Address customer queries regarding products and services

• Assist in resolving customer issues

• Aid customers in making monthly payments or updating their information

• Document clear and concise notes on customer accounts

• Make outbound calls to customers who are up to 29 days overdue

• Manage a high volume of incoming calls

• Communicate with customers through email and text messaging

• Collaborate with title companies and banks to understand refinance requirements

• Carry out additional tasks as assigned

• Uphold and embody the company's Core Principles: Service, Excellence, Integrity, Generosity, and Fun

⛳️ Requirements

• Proficient in reading, writing, and speaking fluently in both English and Spanish

• Capable of communicating effectively and professionally with customers in both written and verbal forms

• 2-3 years of experience in customer service, including phone assistance

• Skilled in using Microsoft Outlook

• Familiarity with a CRM program is preferred

• Some college education or a college degree is desirable

• Previous experience in a call center or finance setting is advantageous

• Available to work between 8am and 8pm

• Willing to work late 1-2 nights per week

• Capable of working a rotating Saturday schedule (9am-noon)

• Must currently reside in one of the following states: Wisconsin, Florida, Georgia, Illinois, North Carolina, Ohio, South Carolina, Texas, or Virginia

• Ability to read and interpret customer correspondence, account logs, and procedural manuals

• Competent in preparing reports and correspondence

• Ability to perform basic arithmetic operations such as addition, subtraction, multiplication, and division with whole numbers, common fractions, and decimals

• Capable of calculating rates, ratios, and percentages

• Ability to apply common sense to written, oral, or diagrammed instructions

• Capable of handling problems involving multiple concrete variables in standard situations

• Ability to occasionally lift and/or move items weighing up to 50 pounds

🏝️ Benefits

• $1000 sign-on bonus after 90 days

• 10% additional pay for night and weekend shifts

• Option to work from home, including during the training period

• Flexible work schedule

• Computer equipment and headset provided

• Tuition reimbursement available

• Monthly bonus potential

• Medical, Dental, and Vision Insurance offered

• Life Insurance and Short and Long-Term Disability coverage

• Contribute to your 401(k) after the first 60 days; earn 4% in company-matched funds after six months

• Paid Time Off, up to 80 hours in the first year

• Additional 8 hours of PTO for your birthday month

• Potential for an extra 8 hours of Volunteer PTO

• Paid holidays