Customer Service Representative, Banking

This is a fully remote position, open to applicants in Germany.

📋 Description

• Deliver knowledgeable and friendly assistance to clients

• Respond to specialized inquiries via phone, email, and chat

• Carefully process requests while adhering to established protocols

• Record activities in the database

• Manage and independently oversee customer account-related requests

• Offer customer support for online banking services

⛳️ Requirements

• Outstanding communication skills coupled with empathy

• Friendly and approachable demeanor

• Proficient in written and spoken German

• Previous experience in customer service and administrative tasks is a plus

• Availability to work throughout the full service hours, Monday to Sunday, from 7:00 a.m. to 11:00 p.m.

• Strong computer skills

• Internet service provider must support the IPv4 standard

🏝️ Benefits

• Comprehensive onboarding through training and continuous development

• Reliable fixed salary complemented by performance-based incentives

• 28 days of paid vacation

• Digital time tracking system

• Enjoyable working environment with informal "du" communication from interns to the CEO

• Exclusive shopping discounts with over 500 partner companies