Customer Service Representative – Banking

This is a fully remote position, open to applicants in Germany.

📋 Description

• Deliver knowledgeable and friendly support to customers.

• Respond to specialized inquiries via phone, email, and chat.

• Carefully process requests in line with established protocols.

• Record interactions in the database.

• Manage and independently oversee customer account-related inquiries.

• Offer customer assistance for online banking services.

⛳️ Requirements

• Proficient in written and spoken German.

• Strong communication abilities and a high level of empathy.

• Friendly and approachable demeanor.

• Flexibility to work across the entire service window.

• Competent general PC skills.

• Internet service provider must support the IPv4 standard.

• Experience in customer service and administrative tasks is a plus.

• No prior professional experience is necessary.

🏝️ Benefits

• Comprehensive paid training program.

• Professional onboarding with ongoing training and development.

• Reliable fixed salary combined with performance-based incentives.

• 28 days of annual leave.

• Digital time tracking system.

• Enjoy a pleasant working environment with informal "du" communication from interns to the CEO.

• Access to exclusive shopping discounts with over 500 partner companies.