Customer Service Representative

This is a fully remote position, open to applicants in Ecuador.

📋 Description

• Assist new customers in selecting the appropriate bike, battery, accessories, and services.

• Clarify bike features, subscription options, and pricing details.

• Aid customers in signing up, creating accounts, and processing payments.

• Employ sales strategies to transform potential customers into subscribers.

• Provide support to current customers regarding subscription inquiries, payments, and account issues.

• Help customers troubleshoot fundamental bike or service problems remotely.

• Coordinate service requests and follow up with the operations team.

• Address customer concerns and objections while ensuring a high level of satisfaction.

• Deliver clear, precise, and friendly communication to customers.

• Collaborate with internal teams through chat and messaging tools to resolve customer requests.

• Foster trust and long-term relationships within the rider community.

⛳️ Requirements

• Native or fluent in Spanish.

• Proficient in English (C1 - C2 level).

• Over 2 years of experience in customer support, sales, or call center positions.

• Comfortable appearing on camera and assisting customers via live video throughout the day.

• Ability to multitask and maintain organization in a fast-paced setting.

• Proficient with CRM systems and productivity tools.

• Reliable high-speed internet connection.

• Headset required.

🏝️ Benefits

• Commission Bonus