Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +11 more states.

📋 Description

• Assist with inquiries regarding patient statements and internal billing.

• Provide support to the RCM CSR team in managing daily challenges.

• Handle a significant volume of incoming patient calls.

• Address routine questions and offer assistance to both patients and team members.

• Ensure that patients comprehend their statements and help them with payment processing.

• Promptly follow up on voicemails and emails.

• Identify and suggest improvements in areas of opportunity.

• Recognize and report posting trends that lead to patients receiving incorrect statements.

• Achieve CSR goals established by management.

• Carry out additional tasks as assigned by the manager.

⛳️ Requirements

• A High School Diploma or equivalent is mandatory.

• At least one year of experience in the healthcare field is required.

• Exceptional communication skills, both written and verbal.

• Strong attention to detail and adaptability in work style.

• Must possess a collaborative spirit and be a team player.

• Excellent customer service skills for both external and internal interactions.

• Capability to manage a high volume of patient calls and to follow up on voicemails and emails.

• Ability to meet productivity and CSR targets set by management.

🏝️ Benefits

• 401(K) Company Match.

• Medical and Dental Insurance.

• Vision Benefits.

• Flexible Spending Accounts.

• Pet Insurance.

• Disability Insurance.

• Life Insurance.

• Opportunities for Continuing Education.