Customer Service Representative

This is a fully remote position, open to applicants in Arizona, +3 more states.

📋 Description

• Offer first-line customer service assistance for Microsoft Office, client-specific software applications, laptops, desktops, and mobile devices.

• Clearly and accurately identify and record customer issues.

• Refer unresolved tickets to the relevant internal teams as necessary.

• Meticulously document each call.

• Provide exceptional customer service through effective communication, patience, and empathy.

• Assist patients with inquiries regarding healthcare portals, scheduling, account access, and other non-clinical matters.

• Guide patients in navigating healthcare applications to access care and information.

• Support patients and healthcare teams by leveraging technology.

⛳️ Requirements

• Must be a resident of New Mexico, Texas, Oklahoma, or Arizona.

• Availability is required Monday through Friday and/or weekends, with shifts scheduled between 6 AM and 9 PM MST.

• High School diploma or GED (or equivalent experience) is required.

• A hard-wired connection to the router is necessary.

• Previous experience in a customer service or technical support capacity is required.

• Prior call center experience is preferred.

• Basic understanding of PC operations and desktop applications is essential.

• Excellent verbal and written communication skills are a must.

• Capability to multitask and solve problems in a fast-paced environment is necessary.

• Ability to maintain a calm, professional demeanor in challenging situations is crucial.

• Must demonstrate adaptability and self-motivation in a remote work environment.

• Strong customer empathy, patience, and a commitment to high-quality service are vital.

• Preferred but not mandatory: Experience with My Pres and My Chart.

• Preferred but not mandatory: Familiarity with medical terminology.

• Preferred but not mandatory: Experience in Electronic Health Record (EHR) systems.

• Completion of a Speedtest by Ookla is required, along with a screenshot of upload and download speeds.

• PC must be connected to the router via an Ethernet connection.

• Satellite internet is not supported.

🏝️ Benefits

• Continuous training opportunities.

• Support for obtaining certifications.

• Employer-funded technical certifications.

• Opportunities for career development.

• Remote work from home option.

• An inclusive culture.

• Access to leadership, including the CEO.

• A supportive work environment.

• Commitment to equal opportunity employment.