Customer Service Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Interact with customers via inbound calls to comprehend and address their concerns.

• Utilize internal systems to manage accounts and fulfill requests.

• Recognize opportunities for upselling or upgrading services through consultative sales methods.

• Clearly articulate products, services, and processes to customers.

• Refer complex issues to management as needed.

• Ensure resolution on the first call by employing effective communication and problem-solving skills.

• Provide support for inbound calls, technical troubleshooting, and back-office processing for commercial and public sector clients.

⛳️ Requirements

• Minimum age of 18 years.

• High school diploma or equivalent qualification.

• Excellent written and verbal communication abilities.

• Typing speed of at least 20 words per minute with accuracy.

• Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint).

• Familiarity with Windows operating systems.

• Reliable and timely, demonstrating a strong work ethic.

• Skills in conflict resolution, troubleshooting, and customer engagement.

• Empathetic, patient, and responsive to customer requirements.

• Capability to multitask, maintain organization, and work autonomously.

• Team-oriented with a focus on customer satisfaction.

• Comfortable operating in a fast-paced and dynamic environment.

• Must possess authorization to work in the country where the position is located.

• Requires willingness to undergo a Level II background and/or security investigation including fingerprinting.

• Must be open to drug screening; this requirement does not apply in Canada.

🏝️ Benefits

• Paid time off (PTO).

• Paid holidays.

• Supplemental health coverage through Blue Cross for full-time employees.

• Options for life insurance.

• Accident and critical illness insurance.

• Opportunities for career advancement and internal promotions.

• Paid training programs.

• Collaborative work environment.

• Casual dress code.