Customer Service Representative

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Respond to incoming calls related to deliveries and payments

• Resolve service needs, billing questions, and transaction-related inquiries

• Manage a significant volume of inbound calls

• Deliver outstanding customer service to ensure customer satisfaction

• Assist the team during peak seasons while working in a remote contract position

⛳️ Requirements

• 2–4 years of recent experience in a call center environment

• Capability to work from home in a designated quiet area with reliable Wi-Fi and minimal distractions

• Strong customer service skills

• Proficient in communication, active listening, and demonstrating empathy

• Effective problem-solving abilities

• Previous experience in customer service is preferred

• Familiarity with basic office equipment

• Knowledge of Office 365

• Bilingual in Spanish is advantageous but not mandatory

• Ideally available to work during EST time zone hours

🏝️ Benefits

• Medical, dental, and vision coverage

• Critical Illness, Accident, and Hospital insurance

• 401(k) Retirement Plan allowing for both pre-tax and Roth post-tax contributions

• Life Insurance options, including Voluntary Life and AD&D for employees and their dependents

• Short-term and long-term disability coverage

• Health Spending Account (HSA)

• Transportation benefits available

• Employee Assistance Program

• Paid Time Off/Leave including Vacation and Sick Leave