Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to incoming customer calls and online chat inquiries.

• Assist customers with creating accounts and resetting passwords.

• Aid customers in uploading documents and navigating online systems.

• Provide details regarding healthcare coverage and enrollment options.

• Troubleshoot customer issues and offer effective solutions.

• Accurately record customer interactions and update account details.

• Adhere to established policies, procedures, and compliance standards.

⛳️ Requirements

• Prior customer service experience is required.

• Call center experience is preferred.

• Strong skills in computer use and navigation.

• Comfortable managing multiple systems simultaneously.

• Excellent communication and problem-solving skills.

• Ability to work independently in a remote setting.

• Spanish bilingual candidates are encouraged to apply.

• Must have flexible availability between 7:45 AM and 10:00 PM based on your local time zone.

• A quiet, professional home workspace is essential.

• A reliable high-speed internet connection is required.

• Must be able to pass a background check and drug screening.

🏝️ Benefits

• Additional pay available for bilingual Spanish speakers.

• Benefits including medical, dental, vision, and 401(k) options.

• Opportunities for long-term career advancement.

• Paid holidays through the client.

• Coverage for Critical Illness, Accidents, and Hospitalization.

• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions available.

• Voluntary Life Insurance & AD&D for employees and their dependents.

• Short-term and long-term disability coverage.

• Health Spending Account (HSA) options.

• Transportation benefits provided.

• Employee Assistance Program available.

• Paid Time Off/Leave (PTO, Vacation, or Sick Leave).

• 100% remote work opportunity.