Customer Service Representative

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Provide exceptional customer service experiences.

• Respond to customer calls.

• Assist in resetting passwords.

• Support users in creating accounts.

• Upload necessary documents.

• Address general inquiries.

• Interact with customers over the phone and respond to online chat requests.

• Aid customers in managing their accounts.

• Verify eligibility for coverage and review healthcare options.

• Develop innovative solutions to consumer challenges.

• Diagnose, evaluate, and resolve issues promptly.

• Gain expertise in the company, products, and policies.

• Exhibit adaptability and a readiness to embrace ongoing project/program changes.

• Consistently uphold corporate values.

⛳️ Requirements

• This is an entry-level role.

• Significant self-study, training, and testing are mandatory.

• Progression through training and certifications is contingent upon passing necessary exams.

• Follow regulated communication guidelines across all channels.

• Understand and adhere to established procedures and policies.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Critical illness, accident, and hospital coverage.

• 401(k) Retirement Plan – Includes options for pre-tax and Roth post-tax contributions.

• Life Insurance (Voluntary Life & AD&D for the employee and their dependents).

• Short-term and long-term disability benefits.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Time Off/Leave (PTO, vacation, or sick leave).