Customer Service Representative

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Provide exceptional customer service to enhance the customer experience

• Respond to incoming customer calls

• Assist with password resets

• Support the creation of new accounts

• Upload necessary documents

• Address general inquiries

• Interact with customers via phone and respond to online chat questions

• Aid customers in managing their accounts

• Verify coverage eligibility and review available healthcare options

• Develop innovative solutions to consumer challenges

• Diagnose, evaluate, and resolve issues promptly

• Maintain a thorough understanding of the company, its products, and policies

• Exhibit adaptability and embrace updates to projects or programs

• Consistently uphold corporate values

• Enter customer information accurately into a database

• Carry out various administrative tasks as assigned

⛳️ Requirements

• Proficient in both Spanish and English

• Requires extensive self-study, training, and testing

• Progression through training and certification is contingent upon passing necessary exams

• Must follow regulated communication guidelines across all channels

• Ability to interpret and adhere to established procedures and policies

• Entry-level experience is acceptable

🏝️ Benefits

• Medical, dental, and vision coverage

• Critical illness, accident, and hospital insurance

• 401(k) Retirement Plan with options for pre-tax and Roth post-tax contributions

• Life insurance options, including voluntary life and AD&D for employees and dependents

• Short-term and long-term disability coverage

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Paid Time Off (PTO), vacation, or sick leave