Customer Service Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Provide exceptional customer service experiences.

• Respond to customer inquiries via phone and online chat.

• Assist with password resets and account creation.

• Upload necessary documents and address general inquiries.

• Aid customers in managing their accounts effectively.

• Verify eligibility for coverage options and review healthcare alternatives.

• Develop creative solutions to consumer challenges.

• Diagnose, assess, and resolve issues promptly.

• Maintain a strong understanding of the company, its products, and policies.

• Engage in self-study, training, testing, and complete required certifications.

• Adhere to regulated communication guidelines, procedures, and policies.

• Enter customer information accurately into a database.

• Carry out various administrative tasks as assigned.

⛳️ Requirements

• Bilingual (Spanish) is highly preferred but not mandatory.

• Experience in customer service and call centers is advantageous.

• Professional background in retail or food service is acceptable.

• Recent high-level experience in food service or retail is essential.

• No significant gaps in employment history or recent work experience.

• Ability to troubleshoot equipment while working remotely.

• Completion of the Internet Familiarization Assessment is required.

• Must successfully pass all necessary training and certification exams.

• Ability to comply with regulated communication guidelines.

• Capability to interpret and follow established procedures and policies.

• This is an entry-level position.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Critical Illness, Accident, and Hospital coverage.

• 401(k) Retirement Plan with pre-tax and Roth post-tax contribution options.

• Voluntary Life Insurance & AD&D for employees and their dependents.

• Short-term and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off/Leave (PTO, Vacation, or Sick Leave).

• Additional $2 per hour pay for bilingual Spanish speakers.