Customer Service Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Respond to inbound customer calls and address inquiries made via online chat.

• Assist clients with creating accounts and resetting passwords.

• Guide customers in uploading necessary documents and navigating online platforms.

• Provide information regarding healthcare coverage, eligibility, and available plan options.

• Deliver professional, friendly, and precise customer service.

• Investigate and resolve customer issues promptly.

• Identify problems and propose suitable solutions.

• Escalate complex issues when appropriate.

• Adjust to evolving processes, procedures, and program updates.

• Record customer interactions and update account information.

• Enter and maintain customer data in internal systems.

• Adhere to company policies, procedures, and compliance regulations.

• Perform additional administrative duties as assigned.

⛳️ Requirements

• Experience in customer service.

• Background in managing inbound phone calls.

• Proficient computer skills with the ability to navigate multiple software applications simultaneously.

• Strong communication and problem-solving abilities.

• Quick learner of new systems and processes.

• High attention to detail and accuracy.

• Experience in call centers or contact centers.

• Familiarity with supporting customers in healthcare, insurance, benefits, or related fields.

• Comfort in a metrics-driven work environment.

• Availability between 7:45 AM and 10:00 PM based on local time zone.

• A quiet, professional home office is required.

• A reliable high-speed internet connection is necessary.

• Ability to work independently while staying engaged with a virtual team.

🏝️ Benefits

• Paid training.

• Medical, dental, and vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan with both pre-tax and Roth post-tax contribution options.

• Life Insurance (Voluntary Life & AD&D for employees and dependents).

• Short-term and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off (PTO), Vacation, or Sick Leave.