Customer Service Representative

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Provide exceptional customer service experiences.

• Respond to customer calls and address online chat inquiries.

• Assist with password resets and account creation.

• Upload necessary documents.

• Address general inquiries.

• Support customers in managing their accounts.

• Verify coverage eligibility and review healthcare options.

• Develop innovative solutions to consumer challenges.

• Identify, evaluate, and resolve issues efficiently.

• Gain in-depth knowledge of the company, products, and policies.

• Consistently embody corporate values.

• Complete required self-study, training, assessments, and exams.

• Comply with regulated communication standards.

• Understand and adhere to established procedures and policies.

• Enter customer data into a database.

• Carry out various administrative tasks as assigned.

⛳️ Requirements

• This is an entry-level position.

• Significant self-study, training, and testing are mandatory.

• Eligibility for progression through training and certifications is contingent upon passing necessary exams.

• Comply with regulated communication guidelines across all channels.

• Interpret and adhere to specified procedures and policies.

• Capability to respond to customer calls and online chat inquiries.

• Ability to reset passwords and assist with account creation.

• Proficient in document uploads and data entry into a database.

• Skills in helping customers manage their accounts and verifying coverage eligibility/reviewing healthcare options.

• Ability to diagnose, assess, and resolve issues promptly.

• Adaptability to ongoing changes in projects or programs.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Critical illness, accident, and hospital insurance.

• 401(k) Retirement Plan with options for pre-tax and Roth post-tax contributions.

• Voluntary life insurance and AD&D for employees and their dependents.

• Short-term and long-term disability insurance.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid time off/leave options including PTO, vacation, or sick leave.