Customer Service Representative

This is a fully remote position, open to applicants in Oklahoma.

📋 Description

• Respond to and monitor incoming calls

• Create and submit precise, comprehensive reports within government systems

• Interact with and interview callers in a lively environment, utilizing critical thinking and sound judgment beyond set scripts and decision trees

• Operate various systems and applications concurrently while accurately documenting and maintaining information

• Record all information diligently in accordance with established procedures

• Execute database and open-source research

• Appropriately route and escalate calls

• Carry out other assigned tasks

⛳️ Requirements

• Minimum of 3 years of call center experience

• High school diploma or equivalent is mandatory

• Demonstrated ability to multitask while effectively communicating and entering data

• Excellent written and verbal communication skills

• Capability to work independently, manage assigned tasks, and make informed decisions with minimal oversight

• Proficient in Microsoft 365, especially Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports

• Skilled with telephony systems, CRMs, and the Microsoft Office Suite

• Experience in handling sensitive information

• Must be able to pass a government security background check

🏝️ Benefits

• Equal Opportunity Employer; does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.