Customer Service Representative

This is a fully remote position, open to applicants in New Mexico.

📋 Description

• Respond to and monitor incoming calls

• Prepare and submit precise, detailed reports within government systems

• Engage with and interview callers in a dynamic setting, utilizing critical-thinking skills and sound judgment beyond established scripts and decision-making frameworks

• Navigate multiple systems and applications concurrently while accurately documenting and maintaining information

• Ensure all details are recorded in accordance with established procedures

• Conduct research using databases and open-source tools

• Appropriately route and escalate calls

• Carry out additional duties as assigned

⛳️ Requirements

• Minimum of 3 years of experience in a call center environment

• A high school diploma or equivalent is mandatory

• Demonstrated ability to multitask while effectively communicating and entering data

• Excellent written and verbal communication abilities

• Capacity to work independently, manage assigned tasks, and make informed decisions with minimal supervision

• Proficiency in Microsoft 365, especially Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports

• Familiarity with telephony systems, CRMs, and the Microsoft Office Suite

• Experience in handling sensitive information

• Capability to pass a government security background check

🏝️ Benefits

• Equal Opportunity Employer

• Does not discriminate based on actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity, or any other characteristic protected by applicable federal, state, or local laws