Customer Service Representative

This is a fully remote position, open to applicants in Mississippi.

📋 Description

• Respond to and monitor incoming calls

• Prepare and submit comprehensive, precise reports within government systems

• Engage with and interview callers in a fast-paced environment, utilizing critical-thinking skills and sound judgment beyond standard scripts and decision trees

• Efficiently navigate various systems and applications concurrently while accurately documenting and maintaining information

• Meticulously record all details in accordance with established procedures

• Conduct research using databases and open-source resources

• Properly route and escalate calls as necessary

• Perform additional duties as assigned

⛳️ Requirements

• Minimum of 3 years’ experience in a call center environment

• High school diploma or equivalent is mandatory

• Demonstrated ability to multitask while effectively communicating and entering data

• Excellent written and verbal communication skills

• Capacity to work independently, manage assigned tasks, and make informed decisions with minimal oversight

• Proficient in Microsoft 365, especially Microsoft Word, including the ability to draft, format, edit, review, and finalize professional reports

• Familiarity with telephony systems, CRMs, and the Microsoft Office Suite

• Experience in handling sensitive information

• Must be able to pass a government security background check

🏝️ Benefits

• Equal Opportunity Employer; does not discriminate based on actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity, or any other characteristic protected by applicable federal, state, or local laws