Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +10 more states.

📋 Description

• Answer calls from stakeholders involved in child support, adhering to Standard Operating Procedures and contractual commitments.

• Classify all incoming calls into specified categories.

• Log abusive and exceptional calls.

• Deliver accurate, valid, and comprehensive information.

• Address customer complaints and offer suitable solutions and alternatives.

• Record customer interactions.

• Collect customer information, evaluate and meet their needs, and provide education as necessary.

• Maintain a fundamental understanding of policies and procedures.

• Perform additional duties as assigned.

⛳️ Requirements

• A High School Diploma or equivalent is required.

• A minimum of one year of prior experience in customer service, call center, service delivery, or related fields.

• Proficiency in data entry skills, including keyboard, mouse, and 10-key pad.

• Basic familiarity with Microsoft Office.

• Availability to work Mountain Time hours.

• Access to a private workspace and sufficient area for equipment setup.

• A high-speed internet connection is essential.

• Employment is contingent upon passing a background check and drug test.

• Candidates must reside in one of the following states for consideration: AL, FL, GA, KS, MO, MS, NC, OH, TN, TX, WV.

🏝️ Benefits

• Permanent Work From Home.

• Paid Training.

• Bi-annual Bonuses for eligible employees.

• Health Club Reimbursements.

• Opportunities for Career Growth.

• An exciting, fun, and supportive work environment.

• Coworkers who feel like family; we celebrate you!

• We provide the necessary equipment.

• Emphasis on work-life balance.