Customer Service Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Manage both inbound and outbound phone inquiries related to customer service

• Address customer inquiries and concerns swiftly, professionally, and comprehensively

• Coordinate appointments between customers and design consultants

• Verify scheduled appointments

• Handle email communications from customers and internal team members

• Remain informed about company procedures and protocols related to the call center

⛳️ Requirements

• Strong customer service skills and phone etiquette

• Proficient typing skills with a minimum speed of 50 WPM

• Ability to solve problems while maintaining a calm and positive demeanor under pressure

• Dedication to upholding the System Pavers team values: Teamwork, Accountability, Positivity, Continuous Improvement, and Integrity

• Must be eligible to work in the United States

• Visa sponsorship is not provided

🏝️ Benefits

• Full-time employment

• Bonus potential (~$18-$19/hour total compensation)

• Comprehensive training and support from the team

• Robust support system built on three decades of experience

• Commitment to being an inclusive and equal opportunity employer