This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Manage incoming customer calls utilizing company-issued equipment and the Talkdesk application.

• Deliver courteous and professional service.

• Respond to customer inquiries and concerns following a sale.

• Monitor package shipments, handle return processes, address warranty inquiries, and assist customers in locating automotive parts.

• Perform additional tasks as assigned.

• Adhere to the standard schedule: Monday–Friday, 3:30 PM–Midnight ET, with a rotating day off on Tuesday, Wednesday, or Thursday, and every other Saturday from 9:00 AM–5:30 PM ET.

• Complete the initial 7 weeks of training from Monday to Friday, 12:30 PM–9:00 PM ET.

• Work necessary overtime during high call volume periods.

⛳️ Requirements

• Applicants must reside in Florida, Georgia, Ohio, Tennessee, or Texas.

• A minimum internet speed of 25mb with a cable connection is required (No DSL).

• Competence in Windows-based computer systems and internet navigation is essential.

• Ability to listen to and understand customer needs, resolving issues with available tools and resources.

• Willingness to learn technical details regarding vehicle systems.

• Capability to multitask, coordinate, and manage time effectively while maintaining professionalism with customers and colleagues.

• Ability to follow instructions, meet departmental standards, and enhance both individual and team performance.

• High school diploma, GED, or equivalent work experience is required.

• Previous customer service experience is preferred.

• ASE Certifications are a plus.

• Knowledge of automotive systems or a minimum of 2 years of experience in the automotive industry is preferred.

🏝️ Benefits

• Equipment provided by the company.

• Hands-on training during the initial 7 weeks.

• Opportunities for overtime during peak call volume periods.