Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Address service requests through various communication channels while achieving set service level targets.

• Offer information regarding policies and coverage, including account details, transaction histories, and explanations of coverage.

• Aid agents and policyholders with the issuance, continuation, and modifications of policies.

• Accurately and efficiently process policy alterations.

• Address customer complaints, concerns, and inquiries promptly and professionally.

• Foster trust-based relationships by understanding customer needs and informing them about suitable products and services.

• Collaborate with internal teams to ensure effective resolution of customer requirements.

• Carry out administrative and basic clerical/accounting tasks as necessary.

• Follow company guidelines, procedures, and maintain compliance with regulatory standards.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• High school diploma or GED.

• Active Personal Lines Property & Casualty Agent License (2-20 FL).

• Ability to retain licensure in required states based on business needs.

• Strong verbal and written communication abilities.

• Proficient in database systems, internet applications, and Microsoft Office.

• Excellent organizational skills with the capacity to manage multiple priorities.

• High degree of accuracy and attention to detail.

• Capability to work both independently and as part of a team.

• Ability to maintain stable internet connectivity and a quiet workspace when working remotely.

• Employment offer is contingent upon the successful completion of a background check and pre-employment drug screening.

• Previous experience in a customer service role within an insurance agency or carrier is preferred.

• Bilingual in Spanish and English is preferred.

🏝️ Benefits

• Opportunity to work remotely from home.

• A supportive, team-oriented culture.

• Opportunities for ongoing learning and career advancement.

• Recognition for outstanding service and performance.

• A workplace founded on trust, integrity, and respect.

• Generous additional compensation available for optional Saturday shifts.