Customer Service Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assist clients' customers through phone calls, emails, and chat platforms

• Address customer inquiries via phone, email, or chat

• Create and file tickets based on customer interactions

• Gain a thorough understanding of the products and services provided by the client

• Document all customer interactions accurately

• Refer issues to the appropriate department as necessary

• Ensure customer satisfaction by delivering professional support

• Conduct annotation and basic quality assurance tasks during idle times

⛳️ Requirements

• Minimum of 2 years’ experience in a customer service position

• Exceptional English communication skills

• Familiarity with Zendesk is a plus

• Willingness to work any shift, including weekends

• Proficient phone etiquette

🏝️ Benefits

• Option to work from home until further notice