Customer Service Representative

This is a fully remote position, open to applicants in California.

📋 Description

• Input sales orders into the ERP system

• Respond to phone inquiries and emails

• Keep order records well-organized

• Exhibit proficiency in company processes and systems

• Manage advanced data entry tasks such as invoicing and RMA requests

• Retrieve new sales orders from the incoming list and allocate them to personal queues for processing

• Coordinate shipping to various locations across the country

• Notify customers about shipment delays or discrepancies in sales orders

• Provide precise information regarding product details and availability, order status, backorder ETAs, and the use of online tools

• Develop solutions for order errors utilizing knowledge of internal processes and software systems

• Collaborate with marketing, procurement, warehouse, and external sales teams

• Foster and maintain positive relationships with customers

⛳️ Requirements

• High School Diploma, supplemented by additional technical training or college coursework

• Minimum of 1 year of experience in phone support, account management, shipping/receiving, and data entry

• Proficient in Microsoft Office, SAGE 100, DocLink, and web browsers

• Ability to read and interpret documents

• Effective listening skills

• Capable of writing reports and correspondence

• Maintain a calm demeanor

• Communicate clearly and concisely

• Engage with the public effectively

• Strong problem-solving skills

• Exercise independent judgment

• Self-motivated and proactive

• Team-oriented

• Adaptable and flexible

• Ability to manage multiple tasks simultaneously

🏝️ Benefits

• Employees have the option to work remotely