Customer Service Representative

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Oversee all customer service operations for a designated portfolio of prominent strategic clients.

• Liaise with plant departments to track order status and ensure that delivery commitments to customers are fulfilled.

• Assess customer needs and expectations, recommending tailored products and solutions.

• Confirm and present pricing according to established contracts.

• Administer CRM processes for selected accounts and assigned sales personnel, including handling pricing inquiries, sample requests, and complaints.

• Foster strong and lasting customer relationships.

• Inform customers about product terminology, features, and advantages.

• Recognize trends in customer satisfaction and comprehend customer preferences and needs.

• Keep precise records of customer interactions and communications.

• Update and maintain the customer database and contact details.

• Manage and communicate project activities for high-priority accounts across supply chain/demand planning, accounting, operations, R&D, QA, logistics, marketing, and customer service from the initial order to shipment.

• Prepare sales and forecasting reports.

• Establish and maintain cross-functional teams to fulfill both customer and internal expectations.

• Gain an understanding of the market value and competitive aspects of egg products.

• Provide support and backup for the Customer Service Manager and Customer Service Representatives as required.

• Execute other assigned duties.

• Adhere to safety, biosecurity, environmental, animal welfare, confidentiality, and food safety protocols.

• Ensure a safe and tidy work environment.

⛳️ Requirements

• Innovative thinking for problem-solving.

• Proficiency in reading, comprehending, and effectively communicating information both in writing and verbally.

• Ability to identify issues, gather data, establish facts, and draw reasonable conclusions.

• Strong attention to detail.

• Excellent public relations skills.

• Capable of working effectively across all organizational levels and functions.

• Strong multi-tasking and organizational abilities.

• Self-motivated and able to work independently.

• Ability to collaborate in a team-oriented environment.

• Capability to thrive in a fast-paced setting, prioritizing tasks and making sound decisions in urgent situations.

• Proficient in computer applications: Word, Excel, Outlook, PowerPoint, Access, and Internet.

• Strong mathematical skills: general arithmetic, basic algebra, percentages, and fractions.

• Advanced English proficiency: fluent in speaking, writing, and reading.

• Experience with computer-based accounting systems.

• Preferred background in the food industry.

• Competent in operating office equipment such as fax machines, copiers, computers, printers, telephones, and calculators.

• Ability to use hand tools.

• Complies with OSHA and REI safety regulations and procedures.

• Maintains confidentiality.

• Adheres to work schedules.

• Supports food safety and quality standards for Safe Quality Food (SQF).

🏝️ Benefits

• Engages in training sessions, meetings, skill-building, and professional development classes.

• Offers full-time employment.