Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage domestic orders by placing them and coordinating with distributors for follow-up.

• Engage with customers via email and phone regarding quotes, orders, returns, and any discrepancies.

• Locate products that are not available through distribution centers.

• Find back-orders that are not accessible at the primary buying location.

• Assist in managing advertising inventory effectively.

• Keep databases up to date and well-maintained.

• Record all incoming and outgoing customer calls meticulously.

• Regularly communicate with management, sales, production, purchasing, and logistics teams.

• Act as the primary point of contact and represent the company for customer inquiries.

• Offer comprehensive troubleshooting and solutions to users.

⛳️ Requirements

• At least 1 year of professional experience showing accountability for system management or ensuring data integrity for both existing and new data.

• Background in Customer Service/Business to Business interactions.

• Proven experience in documenting customer issues with precision.

• Ability to interpret and respond effectively to customer requests.

• Intermediate proficiency in computer skills and typing.

• Knowledge of ERP systems, specifically Oracle.

• Previous experience or expertise in Refinish customer service/technical knowledge related to paints and sealants or a comparable industry is highly valued.

• Availability to work from 9am to 6pm Eastern time.

🏝️ Benefits

• Medical benefits provided.

• Dental benefits included.

• Vision benefits available.

• 401k benefits offered.

• Opportunities for career growth and development.

• Continuous learning opportunities to enhance skills.

• A fulfilling workplace environment that promotes well-being.